RMA Exchange

In stock

1. Add the new item, with the correct size/color/etc to your cart

2. Add this 'RMA Exchange' item.

3. Put the return order number in the RMA - Order Number box.

When you get your new item, there will be a USPS Pre-Piad label. If it is attached to a package, use that new package for your return. Otherise, use the packing that came with the original order

Return labels cost will vary from  from $7-$24, depending on where you're located and the size of the item.

Return Labels generally cost $7.65 for Rainbows.

Return lables for wetsuits cost $22-35+ depending on location.

Oversized items shipping can be much more expensive.

Surfboards and other oversized items are not eligible for RMA Exchange. 

Can I RMA Exchange?

  • Item must be in new condition with all tags.
  • Item must show no signs of wear - heel and toe print in Rainboaw sandals are considered used and unreturnable.
  • Items that have been laundered, stained or otherwise blemished are no long in new condition. 
  • Items received longer than 30 days are no longer returnable.
  • Items missing tags are not returnable.
Sunglasses, custom orders and other items are non-returnable regardless of condition. 


Wetsuit Returns

Special care is needed when returning wetsuits. Wetsuits must be returned in the box in which they arrived or a box with minimum dimensions of 18 X 16 X 4 and folded properly. Wetsuits worn in the water are not eligible for return.

We now have 2 boxes for wetsuits. One for smoothskin wetsuits and one for wetsuits without smothskins (the longer, thinner box 20x16x2.5). This box requires a different fold. 

On the bottom of the wetsuit box will be a measurement, please fold the suit according to the size of the box

By returning a wetsuit, you agree to the following conditions.

  • The wetsuit is in new condition.
  • The wetsuit has not been worn in the water.
  • You agree that you have watched the how to fold a wetsuit video.
  • The wetsuit will be returned in the original box or a box with minimum dimensions of 18 x 16 x 4
  • All tags and packaging must be included in the return. 
  • If you received a hanger - DO NOT include it in the return. 
All tags must be included in the return. If they're not attached to the item, that is ok - do not reattach tags under any circumstance.
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Clearance items are final sale - no returns - no exchanges.

Free US Shipping on $75

Free Shipping may be limited to the Continental US and doesn't not include oversized items such as surfboards.

Allow up to 2 business days for shipping.

We ship Monday - Friday. Transit times are buiness days and do not include weekends or holidays. 

Guaranteed Delivery: Only USPS Express is guaranteed and refundable if your item doesn't arrive on-time. 

UPS Sure Post - UPS delivers your package to a USPS location and final delivery is handled by your local USPS office. If local USPS delivery is not available, then you must use a UPS Ground shipping method.  

Orders over $200 - Orders over $200 may require a signature. 

Different Billing and Shipping - orders with a different billing and shipping address may require extra time to verify the order. Allow 2 business days to process orders with different billing address. If we need more information, we will call or email, so be sure to answer as soon as you can. Unreturned emails or phone calls, on orders with different billing and shipping addresses will be canceled. 

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